Quantum Zero Limited • Company No: 16337678 • VAT No: GB490802291
2 Battalion Court, Catterick Garrison, DL9 4QN
The Trade In and Pay Less service is available to registered customers with a UK delivery address, aged 18 or over. A minimum basket value of £500 in new-condition products is required to start a trade-in request.
We accept projectors, speakers, amplifiers, AV receivers, subwoofers, cables, interconnects, and similar products available on our website. We do not accept: furniture; media (DVDs, Blu-rays, records, discs, or any other physical media format); or consumable items (projector bulbs, stylii, and similar). We reserve the right to decline any item at our discretion.
Trade-in credit may only be applied toward a purchase on our website. We do not offer cash payments or transfers. Trade-in credit will not exceed the total value of the order being placed.
We review each request individually. Except where a Trade-In Guarantee applies (clause 4a), an offer is not guaranteed until confirmed in writing. Offers are valid for 14 days from the date of issue. We reserve the right not to make an offer on any item.
Some products show a Trade-In Guarantee. Where one does, and we accept your trade-in, the offer we make will not be less than the guaranteed amount shown when you started your request.
The guarantee applies to any item of a kind we sell, provided it is not one of the items we do not accept for trade-in (clause 2). Your trade-in does not have to match the product you are buying. The guaranteed amount is a minimum and not a maximum, and we may offer more. Where your basket contains more than one guaranteed product, the guaranteed amounts add together, and we expect one qualifying item for each.
The guarantee assumes your items arrive complete, working, and in the condition you described. Clauses 5 and 6 continue to apply.
We may still decline a trade-in request, for the same reasons we may decline or cancel any order, including stock becoming unavailable, suspected fraud, or an item we are unable to accept. We may also decline items that cannot be transported safely, including items without their original packaging that are likely to be damaged in transit, and items that need special handling because of their size or weight. If we decline, you may still buy the items in your basket at the normal price for 7 days.
A Trade-In Guarantee cannot be combined with voucher codes, bundle deals, or free gift promotions. Free warranty offers are not affected.
We may withdraw or change the guarantee on any product at any time. Any change does not affect a request you have already started.
Our offer is based on the condition described in your submission. If your item arrives in the condition described, the offered price is guaranteed. If the item arrives in a worse condition than described, we will contact you within 48 hours of receiving it with a revised offer.
You have 7 days to accept or decline a revised offer. If you decline, or if we do not receive a response within 7 days, we will arrange for your item(s) to be returned to you at no charge.
You are responsible for packing your items safely for transit. Items damaged due to inadequate packaging may be rejected or subject to a revised offer. Original packaging (original box plus all inserts) typically achieves a higher valuation. After accepting an offer, we will agree the most suitable method for getting items to us (collection, prepaid label, or drop-off) based on size and quantity. We cover the cost of collection or prepaid labels where we arrange them.
After accepting an offer, you must arrange dispatch of your trade-in items within 7 days. Failure to do so may result in the offer being withdrawn.
Please factory reset any smart devices, connected equipment, or devices that may store personal data before sending. Remove all personal accounts and login credentials. We accept no liability for personal data left on items received.
Proof of original purchase is not required, but may increase the valuation where a manufacturer's warranty remains active and is transferable to a new owner.
Pay Balance: You send your trade-in item(s) to us first. Once received and confirmed to be in the described condition, we dispatch your new item(s) and charge the balance to your payment method.
Pay In Full: You pay in full and receive your new item(s). You then send your trade-in. Once received and checked, we issue a refund within 48 hours (plus time for the refund to clear with your bank or card provider).
Items are not reserved while a trade-in request is under review. Stock is allocated when the customer accepts an offer. Live stock availability is shown on each product page. In the unlikely event that an item is unavailable at or after the point of payment, we will contact you to discuss alternatives or a refund.
Your statutory consumer rights and our standard returns policy apply to new items purchased. If you return new items after already dispatching your trade-in, we may charge reasonable costs to return your trade-in items to you.
These terms are governed by the laws of England and Wales.
