Easy, hassle-free returns within 30 days of delivery.
You can return any unwanted item within 30 days, provided it is complete and in its original condition.
Packages and bundles must be returned as a single unit. Individual components of a bundle cannot be returned separately.
Use the form to start your return. We'll be in touch with instructions and, where applicable, a returns label.
Please contact us as soon as possible. We may ask for photographs to support any carrier claim. We can arrange a replacement or refund depending on the circumstances.
You are entitled to a refund, replacement, or repair. Contact us and we will arrange the most appropriate resolution.
Where a manufacturer warranty applies, or we offer our own extended warranty, we will assist you in arranging a repair through the appropriate channel.
Citizens Advice has guidance on changing your mind, returning faulty goods, and warranty claims. For our full returns policy see our Terms and Conditions.
Enter your order number plus your email address or postcode to get started.
