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Free Deliveryon UK orders over £100
Help and AdviceExcellent Customer Service
Quick, Easy & Hassle Free14 Day Easy Returns
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Klarna FAQ

Shop now, pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

Pay in 30 days

Get what you love today and pay up to 30 days after placing your order. No upfront payments.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Pay in 3 instalments

Split your purchase into three payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Financing

This credit option allows you to spread your cost over time. With an instant credit decision, you can complete the purchase with up-front terms and conditions. Automatic payments will be made each month by direct debit and you can also pay off the full amount anytime. Subject to status. Ts&Cs and late fees apply.

The best way to shop.

See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

Frequently Asked Questions

Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow quantumAV's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the quantumAV has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty. Follow quantumAV's dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with quantumAV. As soon as quantumAV has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact quantumAV for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact quantumAV directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t pay for my Pay in 30 days order?

Your payment is due 30 days after the item is shipped. Klarna will alert you before payment is due to help remind you to pay on time. Pay in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Subject to status. Ts&Cs and late fees apply.

What happens if I don’t pay for my Pay in 3 order?

Klarna will alert you before payment is due to help remind you to pay on time. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment. Should this next payment attempt fail, Klarna will make a final attempt to collect payment and may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

About Klarna

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.

Right now, over 147 million people worldwide use Klarna at over 400,000 online stores.

https://www.klarna.com/uk/about-us/

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Klarna Financial Services UK Limited (“Klarna”) is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna provides both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 125 Kingsway, London, WC2B 6NH.

https://www.klarna.com/uk/terms-and-conditions/