Please find below some questions you might be thinking about. However if you do not find the answer to your question below then please telephone us on 01492 330550 or email us at: - sales@quantumav.co.uk and we will be able to help you.
How do I purchase a product online? Find the product you wish to purchase. Add the quantity to the cart - Click, the Add to Cart button. Here you are taken to the Shopping Basket page. Once you have finished adding products to your basket, you can change the quantities of the products you have ordered. Once you are happy with the contents, you select the type of payment you wish to use and you are taken to an easy 1 page checkout system.. For any problems please telephone us on 01492 330550.
How do I use the wishlist? This is a great feature. As you go through the site. You can compile a list of all your favourite products. When you click on a product in the listing page, it will take you through to the product detail page. Next to the Add To Cart button on the right, you will find the Wishlist button. Click on this button and the item will be added. You will then be given a choice of either viewing your Wish List or to continue shopping. You can also find a Wish List button in the top header of the site. When you click on Wish List Button you can edit it and then add a product to cart.
How do I compare products? The site allows you to compare up to 5 products at a time. On the listing page under every product you will see a small box next to the word compare. Click on the boxes of the products you wish to compare. Then either at top of the listing page or at the bottom you will see a flashing "Compare Selected Products" button. Click on this and you will be able to compare your products.
Does the price of goods include VAT? Yes all prices include VAT.
Is it the same prices for a telephone as it is for an internet order? Yes it is. Please feel free to call us, we will arrange everything over the telephone for you. The same prices are also in store and if the item will not fit in the car we can send it to any mainland UK addresses.
Do you have a showroom or a store where we can view your products? - We have a new store coming soon.
What products does the company sell? QuantumAV products can all be found in Store Categories in the header of the page.
Are the products guaranteed? QuantumAV is committed to supplying products of the highest quality. Each product comes with its own guarantee which is displayed on the feature tab on its individual product page. If you are not satisfied with your purchase we offer a full money back guarantee - return it in its original condition within 30 days for a full refund. Please click on the link for more information.
How can I track my delivery? On the evening of dispatch you can log into your account and your tracking details will be displayed. Additionally, you will receive an automated tracking email from our courier DPD. DPD will also provide a text or email predicting the hour of your delivery.
Do you guarantee satisfaction and value for money? We offer a unique range of top quality products at competitive prices. Our prices are always competitive but in the unlikely event that you find the same product cheaper we will always try to match the price or beat it.
To take advantage of our price match promise please contact us.
Please note that our price match is subject to the following criteria.
- The product is UK sourced and UK Specification, is brand new, in an unopened box and in stock.
- The dealer must be a fully authorised dealer and offer the same product Guarantee.
How can I order and pay for the products? We offer payments with credit card, PayPal, Apple and Google Pay. While we can process most of your order over the phone, for security reasons, payments must be completed online (we'll send you a link to do so.)
Does quantumAV deliver outside the UK and how much does it cost? We only offer UK delivery at this time. Please see our delivery page for more information.
How long does delivery take? All products are shipped on a next day service. Order are dispatched Monday-Friday, excluding public holidays and subject to cut-off times.
If I have a problem with an order or want to know a delivery time who do I contact? Please contact us with any query.
What are the terms of contract when I buy something from QuantumAV? Please click on the link for more information. View our Terms & Conditions.
What is your privacy policy? For more information please view our Privacy Policy.
Can I return my unwanted electrical item? You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. Please return return your old electrical product to us once you receive delivery of its replacement from us.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.