At Quantum AV, we want you to buy with confidence. That’s why many products purchased directly from quantumav.co.uk come with a free 6-year extended warranty. This gives you long-term peace of mind and support, well beyond the manufacturer’s standard warranty.
What’s Included
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Covers faults in materials or workmanship for up to 6 years inclusive.
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For example: if the manufacturer's standard warranty is 2 years, we'll add 4 more.
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We’ll arrange repair or replacement if something goes wrong during normal use.
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Repairs are carried out by approved service centres using genuine parts wherever possible.
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If a repair isn’t possible, we may replace the product or offer an equivalent solution.
What’s Not Included
Like most warranties, this one doesn’t cover:
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Accidental damage, drops, spills, misuse or neglect.
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Cosmetic issues such as scratches, marks or normal wear.
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Damage caused by unauthorised repairs or modifications.
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Issues caused by incorrect installation or use outside the product’s guidelines.
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Accessories, consumables, or items not part of the main unit.
- Commercial use.
Who Is Covered
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Warranty applies to selected brand-new products bought directly from Quantum AV (online or instore) on or after 26/11/2025.
- Covered products will show the warranty status on the receipt.
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Only valid for customers in the United Kingdom.
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Applies to the original purchaser only (non-transferable).
If the product was bought from another retailer or marketplace (Amazon, eBay, etc.), the manufacturer’s standard warranty applies instead.
How to Make a Claim
If you ever need help, we’re here:
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Contact Quantum AV support with your order number and details of the issue.
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Provide any relevant photos or fault descriptions.
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Keep original packaging and accessories where possible.
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We’ll organise repair, replacement, or an appropriate solution.
Simple. Straightforward. No hidden catches.
Your Consumer Rights
This warranty is offered in addition to your statutory rights under UK consumer law. Nothing here affects those rights.
Why We Offer a 6-Year Warranty
We carefully select high-quality products and trust their reliability. Offering a long guarantee is our way of showing the confidence we have in what we sell — and the support you’ll receive from us long after purchase.