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Privacy Policy

Quantum AV are committed to protecting the privacy of our customers and will not disclose any information except those who are involved in the fulfilment of your order, including the process of arranging item(s) being sent to you. We will do everything necessary to ensure you have peace at mind in knowing that your information is kept private.

Information we Collect

If you choose to register with Quantum AV the following information will be maintained (Optional) -

  • First Name
  • Last Name
  • Postal Address
  • Email Address
  • Telephone Number
  • Details of the payment method

We only collect this information to fulfil your orders. Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order. Your information will only be provided to third party delivery/couriers businesses to complete your order.

Communication

By registering with us or becoming a member you are agreeing to us providing you with information regarding offers which may be relevant to you, usually by form of a newsletter sent to your email address.

You can opt out of this by either unsubscribing through the email itself or by logging into your Quantum AV account.

Cookies

Cookies are small pieces of information which track what items you have looked at previously so we can bring them to your attention at a later date and also allow us to keep items in your shopping cart which you can select and then return to purchase at a later date. The cookies are store on your hard drive and will do no harm to your computer. If you wish you can change your own computers settings or firewall to disable cookies. You will be able to use most of the features when these are disabled such as the shopping cart and purchasing items.

Stored Information and Security

Quantum AV takes security of your personal details very seriously. This information is stored securely on a dedicated server, which we believe to be well protected and in a secure environment.

User Access

Usernames and passwords are provided to you only, as a customer of Quantum AV. This allows you to access personal information that we are holding on your account. You are able to update, delete and amend this information. The account allows you to access this feature.

Third Parties

We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of you order, such as the courier/delivery company used to deliver the goods to you.

Consent

By becoming a member of Quantum AV you consent to the collection and the use by Quantum AV in the methods previously outlined.

Data Protection Act 1998

We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact Quantum AV at the address available on our contact page via our data controller for the purpose of Data Protection Act 1998.

You have the right to access information which Quantum AV holds about you and your right of access can be exercised in accordance with the Act. To access any information a written request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to get feedback from customers, even when negative. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.